FAQ  -  Customers’ questions

Most frequent questions

How to become a customer?

You like our tights? You can open a customer’s account , come to my customers’ space, click on new customer, and follow the instructions!

Don’t hesitate to contact the customers services for any further enquiries on 01 44 54 55 57

How to put in an order?

Welcome on www.fantaisy.com, to put your order in, add the products of your choice to your basket, validate the basket after reading our selling conditions, select your method of payment and follow the instructions. You will then receive an e-mail confirming your order. Thank you for ordering on www.fantaisy.com and see you again soon!

Don’t hesitate to contact the customers services for any further enquiries on 01 44 54 55 57

How to cancel my order?

If you change your mind after ordering online with your credit card, do not hesitate to contact our customer services on the phone at 01 44 54 55 57. A member of our team will take care of the cancellation of your order.

How to modify my order?

You can modify the content of your basket: change the quantities, take out an article by clicking on the small bin. After these adjustments, you only need to click on ‘ recalculate’ to update the content and the cost of your basket.

If you have validated your order, you can come back to the content of your basket at any time, you only need to click on the tag “carry on purchasing” and consult it.

When will my order be sent?

To follow the progress of your order, come to my customers’ space.

I have not received my order

The team of Fantaisy follows the orders through, the delays for delivery depend on the postal services, and sometimes on events that might hinder the course of their work ( strikes for example). If you do not receive your order within 8 days, do not hesitate to contact us by e-mail  service-expedition@fantaisy.com or on the phone at 01 44 54 55 57, our team will do its best to honour your order as soon as possible. We accept full responsibility for any theft or loss of  parcels.

Was my order properly registered?

When you validate the choice of your method of payment, an automatic e-mail is sent to the e-mail address that you gave when you registered.

If you do not receive an e-mail confirming and summing up your order, do not hesitate to go to your customer’s account to make sure that your e-mail address is correct. You can contact our customer services by e-mail sav@fantaisy.com or on the phone at 01 44 54 55 57.

Is the payment secured?

The payment online is secured, the transactions go through the website Sogénactif of the French bank Société Générale. With Sogénactif, you have access to a secured platform which ensures 100% safe online payment. The security of Sogenactif is based on the use of a protocol of coding.

Do you have another retail outlet?

Our shop www.fantaisy.com is our only retail outlet, our head office is located in Paris, in the ‘3ème arrondissement’. For any further enquiry, don’t hesitate to contact us at : 01 44 54 55 57.

I do not wish to receive any more e-mails, what can I do?

 

Adding a photo to the photo gallery

To add a photo to the gallery, come to my customers’ space, the team of Fantaisy reserves the right to select the photos , for, once online, they will be seen by everybody, and it is important to remain in a good frame of mind.

How much do the delivery costs amount to?

The delivery costs are free in mainland France ( this does not apply to cash on delivery payments).

The delivery costs abroad are calculated depending on the weight of the parcel and depending on the French cost of postage ( French express parcel service with an international follow up, ‘Colissimo’)

http://www.coliposte.fr/gp/services/main.jsp?m=30015020

How to modify my personal details?

To modify your personal details, go to your customer’s space.

You need large quantities?

For any request of large quantities, don’t hesitate to contact our sales department on the phone at 01 44 54 55 57 or via an e-mail at the following address: service-commercial@fantaisy.com

Size of the tights

Our tights are all one size, which corresponds to a 38/42 size for trousers for 1,60m/1,75.

Delivery

The delivery time depends on the Postal services and on the destination of the parcel. In France, the delivery time is usually 2 to 3 working days.

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